At TERRA Machinery, we are committed to delivering high-quality products and ensuring customer satisfaction. This New Product Warranty outlines our confidence in the quality of our products and the support we provide to our customers.

1. Warranty Coverage

This warranty covers all parts and components of the product, excluding normal wear and tear items, provided that the owner properly maintains and services the unit as specified in the Operator’s Manual.
Technical support is available via email, WhatsApp, or phone through the TERRA Machinery Global Service Centre in China.
Warranty coverage begins on the earlier of (a) the date the product is delivered to the customer or (b) 30 days after the product is invoiced/shipped.
If you encounter any issues with the machine, please contact us at:
Service Phone: +1-437-261-6307, +86-176-8611-7732
Service Email: [email protected]
WhatsApp: +1-437-261-6307

2. Maintenance Records

Customers must keep records and certifications of regular maintenance and servicing. These documents must be provided when submitting a warranty claim to determine the cause of a malfunction.

3. Warranty Period & Repairs

The warranty is effective from the earlier of (a) the delivery date or (b) 30 days after the product is invoiced/shipped.
Service Email: [email protected]
WhatsApp: +1-437-261-6307

4. What This Warranty Does Not Cover

This warranty does not cover:
Normal wear and tear (e.g., depreciation, aging).
Damage due to improper maintenance, misuse, lack of servicing, or failure to follow the Operator’ s Manual.
Accidental damage caused by negligence, mishandling, or insufficient protection during storage.
Alterations or modifications not approved by TERRA Machinery, including but not limited to fuel injection pump adjustments beyond factory specifications.
Replacement of maintenance-related parts, including but not limited to:
Light bulbs, heater elements, filter elements
Injector nozzle assembly
Clutch disc, pressure plate, release bearings
Brake linings, parking brake linings
Oil, lubricants, coolants
Belts, drive chains, rubber parts, resin components
Broken glass, cutting blades, bucket cutting edges and teeth
Damage caused by Acts of God or force majeure events, including but not limited to earthquakes, floods, hurricanes, acts of terrorism, war, and pandemics.
Use of unapproved accessories or attachments.
Rust and paint defects.
Service bulletin repairs outside the warranty period.
Equipment reported stolen, damaged, or declared a total loss.
Equipment not sold by TERRA Machinery Canada Inc.

5. Transportation Costs

Transportation charges are not covered under this warranty.
However, for machines purchased within 30 days or 30 working hours (whichever comes first), TERRA Machinery will subsidize travel costs for warranty-related repairs up to $200.

6. Terms, Limitations, and Conditions

Maintenance Responsibilities

Customers must perform regular maintenance as outlined in the Operator’s Manual.
Failure to properly maintain the unit may void the warranty.

Damage Due to Accident, Misuse, or Modification

The warranty does not cover damage caused by:
Impact from external objects.
Fire, theft, freezing, or extreme environmental exposure.
Exceeding the machine’s duty cycle.
Unauthorized modifications or alterations.
Natural disasters (e.g., floods, tornadoes) or acts of war.

Limitations of Liability

Economic loss, downtime, or indirect expenses resulting from machine failure are not covered.
TERRA Machinery is not liable for indirect, incidental, or consequential damages.

Warranty Disclaimer

This warranty is the sole and exclusive warranty provided by TERRA Machinery.
TERRA Machinery makes no other express or implied warranties, including merchantability or fitness for a particular purpose.
Recommendations regarding product use are not legally binding warranties. Customers are responsible for determining the appropriate application of the product.

Additional Terms

No individual or entity is authorized to create additional warranty obligations or liabilities on behalf of TERRA Machinery.
If a product is damaged during shipping, both the freight carrier and TERRA Machinery must be notified as soon as possible.
Customers must provide proof of purchase, maintenance records, and photos/videos of the defective part when submitting a warranty claim.

For any warranty-related inquiries, please contact TERRA Machinery at [email protected].

Terra Machinery Canada Inc.

TERRA Machinery Canada specializes in compact construction equipment, offering durable and efficient machinery to businesses worldwide.

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Tel: 1-647-812-0185
Toll free: 1-877-826-0185
E-mail: [email protected]
Address: Suite 502, 55 Commerce Valley Dr. W., Thornhill, ON L3T 7V9 Canada
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